What to do with two Lunos system with 2 installed on rocket switches that are working?

Boot Pendleton
Updated: Sept. 25, 2020

I have installed 30 lunos dual systems that are operated with rocket switches never had any trouble but now I have one out of the two in an apartment that will not shut off and doesn't switch direction the other works just fine I figured out that unplugging the green wire connector on the troubled lunos will make it change direction but it still runs constantly and doesn't change direction... obviously I have checked all my wiring but everything is fine on that end any clues or answers on what to do 

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