The Initial Call & Rapid Response
The process begins when you first call their Columbia, SC, office. Based on customer reviews, you can expect a courteous and professional response from their office staff. For an urgent issue like a main water line leak, they are known for their fast, same-day response to get a technician to your property as quickly as possible.
2. Diagnosis and Assessment
Once the licensed and trained technician arrives, their first priority is to accurately diagnose the problem. For a water line, this involves meticulous leak detection to confirm the exact source and extent of the damage. They will assess whether a simple repair is possible or if a full replacement is necessary due to the age of the pipe, the material (like old, corroded galvanized pipe), or the severity of the break.
3. Clear Explanation and Upfront Quote
Before any work begins, the technician will explain the problem to you in detail, outlining exactly what they found and why a replacement is the recommended long-term solution. You will be provided with a clear, upfront quote for the job, ensuring you understand the costs involved.
4. The Replacement Process (Traditional Excavation)
Franklin Plumbing & Drain Cleaning's method for exterior water line replacement is clearly stated as a traditional excavation process. This involves:
Careful Excavation: The team will "dig up" the affected pipe, taking care to access the line with minimal disruption to your property.
Full Removal: The old, damaged water line is completely removed.
New Line Installation: A new, high-quality water line is professionally installed, ensuring all connections are secure and up to code.
Backfilling: Once the new line is in place and tested, the trench is backfilled.
Throughout the job, technicians are noted for their professionalism, knowledge, and willingness to answer questions.
5. Final Testing and Clean-up
After the replacement, the team will turn the water back on and thoroughly test the new line to ensure there are no leaks and that your home has full, proper water pressure. They are known for leaving the work site clean and tidy.
In short, you can expect a prompt, no-nonsense service from a highly-rated, A+ BBB accredited team that prioritizes solving the problem correctly with guaranteed, quality workmanship.
